CLOUDLOOME Return and Refund Policy
At CLOUDLOOME, customer satisfaction is our priority. We want you to love your jewelry, and we provide a clear return and refund process.
1. Return Eligibility
Customers may request a return within:
30 days after receiving the order
To qualify for a return:
- Items must be unused
- Jewelry must be in original condition
- Products must include original packaging
- Items must not show signs of wear, damage, or alteration
For hygiene and safety reasons, certain worn jewelry items may not be eligible for return.
2. Return Request Process
To request a return, please contact:
Email: for@cloudloome.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the product if applicable
Our team will review your request and provide return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless the item:
- Arrived damaged
- Was incorrect
- Had a manufacturing defect
We recommend using a trackable shipping service when returning products.
4. Refund Process
Once we receive and inspect your returned item, we will process your refund.
Approved refunds will be issued to the original payment method.
Refund processing time may vary depending on:
- Payment provider
- Bank processing times
- Customer location
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Product photos
- Description of the issue
We will review the case and provide an appropriate solution.