CLOUDLOOME Shipping Policy
At CLOUDLOOME, we are committed to providing customers worldwide with reliable and efficient delivery services.
1. Order Processing Time
All orders are carefully inspected, packed, and prepared before shipment.
Processing time:
2–5 business days
Processing time may be extended during:
- Holiday seasons
- Promotional campaigns
- High-volume sales periods
- Unexpected operational delays
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Time
Estimated delivery time:
International Orders:
Approximately 7–20 business days
Delivery times may vary depending on:
- Destination country
- Customs procedures
- Local courier services
- Weather conditions
- Public holidays
Please note that international shipments may experience delays beyond our control.
3. Shipping Fees
Shipping fees are calculated based on:
- Delivery destination
- Package weight
- Shipping method selected at checkout
The final shipping cost will be displayed before payment confirmation.
4. Customs and Import Duties
International customers are responsible for any customs fees, import taxes, or duties imposed by their local authorities.
CLOUDLOOME is not responsible for delays caused by customs inspections.
5. Tracking Your Order
Once your order has been shipped, tracking information will be provided whenever available.
If you experience any issues with tracking information, please contact:
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package cannot be delivered, additional shipping costs may apply for reshipment.